In an article published in Bilan, Tobias Ellenberger, COO Oneconsult AG, together with Steven Meyer, CEO of Zendata, provides insight into the usual course of a ransomware attack, how the cybercriminals typically behave in the process, and the strategies he employs in his role as negotiator.
You can learn more about this in the article by Joan Plancade, which is available in French on the Bilan website: Profession: négociateur de cyber-rançons
(The full article is only available with a subscription, which is free for 14 days).